The following is information about the City of San José’s response to slow and reduce the spread of COVID-19 and support of an equitable recovery to a “Better Normal.”
City of San José
Community and Economic Recovery Team
Carolina Camarena / Vicki Day, City of San José Media Line: 408-535-7777
City of San José Customer Contact Center: 3-1-1 or 408-535-3500
Updates on City of San José Services and/or Operations
- San José City Hall, City Offices to Close October 11: The City’s Emergency Operations Center will continue operating while most City services will be closed in observance of the Indigenous Peoples’ Day holiday, Monday, Oct. 11. Public safety and utility services will operate during the holiday.
- Customer Contact Center (San José 311): The City’s Customer Contact Center will be closed on Oct. 11. An answering service will provide information and assistance to callers. Non-emergency requests requiring follow-up will be routed to the proper department and handled during open business hours.
- San José Public Libraries: All library branches except for Dr. Martin Luther King Jr. Library will be closed. The Library’s online collection, eLibrary card registration, eLearning resources, and streaming services are always available at sjpl.org.
- San José Community Centers and Regional Parks: All City community centers will be closed on Oct. 11. There are no park closures on Oct. 11. Stay up to date on seasonal closures.
- Garbage and Recycling Service: Garbage and recycling service collection scheduled for Monday, Oct. 11, will occur as usual. Residents can contact their garbage, recycling, or yard trimmings company, or use SJ 311. Visit www.sanjoseca.gov/311 to report missed collections, damaged carts, or to change cart size. Visit www.sjenvironment.org/lookup to locate your collection companies.
- San Jose Food Distribution During Indigenous Peoples’ Day Holiday: Please note the following food and meal distribution changes:
- Senior Nutrition Program (SNP): Sites will be closed Monday, Oct. 11. Shelf stable meals will be available from your SNP on Oct. 8. Please check with your SNP in advance.
- Meals on Wheels: Meals on Wheels will deliver as normal on Monday, Oct. 11.
- To Get Food:
- Call 2-1-1, a 24-hour, multi-lingual service
- Text your zip code to 89821
- Call 800-984-3663, Second Harvest of Silicon Valley’s toll-free hotline or
- Text GETFOOD to 408-455-5181 to request assistance from Second Harvest
Residents can access information regarding food distribution every Monday by using the City’s Food distribution map. The next update will be released on Oct. 11.
We strongly encourage checking in advance with the site for current days and hours of food distribution as information may have changed or updated by the food-providing agency.
- Modified Operations for Happy Hollow and Services for Issuing Park Events & Sports Field Permits: To maintain the quality of service while experiencing low staffing levels, the Parks, Recreation and Neighborhood Services (PRNS) Department has modified operations for Happy Hollow Park & Zoo and event and sports permit services. These changes will be reevaluated in 2022 and new permit applications will be accepted for the spring season. The following changes have taken effect:
- Happy Hollow Park & Zoo: New operating hours are Thursday, Friday and Saturday from 10 a.m. to 4 p.m. through the fall season. For more information, please visit Happy Hollow’s website.
- Special Parks Use Permits is pausing new permit issuance. With the available staff, PRNS wants to ensure that the current events in queue are safe and maintain the highest quality of service for our community. For more information, please visit our rentals & events website.
- Citywide Sports Program is not accepting new, off-cycle applications for field reservations during the fall season. Field reservations made as part of the fall cycle remain in effect. For more information, please visit our sport fields website.
- Airport Encampment Removal: The City of San José has begun moving people off of approximately 10 acres of airport property located in and around Guadalupe River Park near Spring St. and Taylor St. This is the first of three phases of encampment removals near the airport. It is estimated that all three phases of the encampment removal and the clean up of approximately 40 acres of airport property will be complete by mid-2022.
This process will understandably create stress for many encampment residents. It is important to the City that the process be handled with compassion and respect for the people impacted. The City is working with County partners and nonprofits to find alternative housing or shelter for encampment residents.
The City’s BeautifySJ team serves this location weekly and reminds the public that dumping trash and debris at this area is illegal. If any unhoused resident needs help with housing or wants to learn about available resources, they should contact the Homeless Helpline at 408-510-7600.
- City Extends Business Tax Exemption: The City has extended business tax financial hardship exemptions to include all persons engaged in business in the City who satisfy certain financial hardship/income requirements. Businesses seeking assistance due to COVID-19 can apply for a temporarily expanded financial hardship exemption if its anticipated annual gross receipts for 2021 are at or below $25,760, or if anticipated adjusted household income is at or below $51,520 for 2021. All businesses approved for this exemption will be required to submit 2021 tax information. If you are a business owner who is experiencing challenges in maintaining your business due to COVID-19, please go to the City website at https://www.sanjoseca.gov/your-government/departments/finance/business-tax-registration/exclusions-exemptions-other-requirements/ for more information and to see if your business is eligible under COVID-19 Assistance. The deadline to apply is June 30, 2022.
Updates from the State of California
- Homeowners and Renters Rights and Protections: Following the Sept. 30 expiration of the statewide eviction moratorium, California Attorney General Rob Bonta issued a consumer alert reminding California’s tenants and homeowners of their rights and protections under California law to help prevent evictions and foreclosures during the pandemic. Information and assistance are available on preventing evictions and foreclosures, applying for rent relief, and seeking legal advice.
Updates from Santa Clara County
- Booster vs. Third Dose: What’s the Difference? Boosters are available for people 65 and older, people who live in long-term care facilities, as well as people 18 to 64 with underlying health conditions or jobs that put them at higher risk for severe illness. Boosters are currently only available for those who received the Pfizer vaccine, not Moderna or J&J. The Pfizer vaccine’s ability to prevent infections can lessen over time – if you are at high risk, get your booster at least six months after your second dose.
Third doses are available for severely immunocompromised people, like cancer patients and organ transplant recipients. Third doses are available for those who received the Pfizer or Moderna vaccines, not J&J. If you are immunocompromised, you can get a third dose at least 28 days after your second dose.
COVID-19 Vaccine, Testing, Tracing, and Support Services
- Mayfair Community Center Vaccine Event Tuesday: The Delta variant is still prevalent in the area, and the unvaccinated are especially vulnerable. You can protect yourself and others by getting the vaccine this Tuesday, Oct. 12, at Mayfair Community Center, 2039 Kammerer Ave, San José, from 3:30 to 6:30 p.m. Staff will be available to support language needs and disability access. No appointment is needed. It’s free, safe and effective!
- No Appointment Necessary for COVID-19 Vaccinations: The vaccine clinic locations listed below do not require advance appointments. Vaccines are free, and no insurance or proof of immigration status is required. Anyone age 12 or older is eligible. Staff will be onsite to support language needs and disability access. Individuals seeking vaccination are encouraged to arrive at least one hour before closing time. Additional clinic dates and locations are added frequently, check www.sccfreevax.org for the most up-to-date information. For Santa Clara County locations outside of San José, visit the County’s page.
Booster shots are available at all listed sites to those who received Pfizer for their second dose at least six months ago and meet CDC eligibility criteria. Third doses of either the Pfizer or Moderna vaccines are available for severely immunocompromised people at least 28 days after their second dose.
- Santa Clara County Fairgrounds Expo Hall
2542 Monterey Highway, Gate D, San José 95111
Wednesday, Oct. 6, 1 to 8 p.m.
Thursday-Friday, Oct. 7-8, 9 a.m. to 6 p.m.
Saturday, Oct. 9, 8:30 a.m. to 3:45 p.m.
- Valley Specialty Center
751 S. Bascom Ave., Building Q, San José 95128
Wednesday-Friday, Oct. 6-8, 9:30 a.m. to 5 p.m.
- Emmanuel Baptist Church
467 North White Rd., San José 95127
Wednesday-Friday, Oct. 6-8, 9 a.m. to 6 p.m.
- North East Medical Services
1870 Lundy Ave., San José 95131
Wednesday and Friday, Oct. 6 and 8, 2:30 to 4 p.m.
- Sun Pharmacy
2559 S. King Rd., San José 95122
Wednesday-Friday, Oct. 6-8, 9 a.m. to 4 p.m.
Saturday, Oct. 9, 9 a.m. to 1 p.m.
- Advance San José Pharmacy
2331 Montpelier Dr., Suite A-10, San José 95116
Wednesday-Friday, Oct. 6-8, 9 a.m. to 5:30 p.m.
- Emma Prusch Farm Park, Multicultural Arts Center
647 S. King Rd., San José 96116
Tuesdays-Thursdays, 12 to 7 p.m.
- Medical Offices of Dan Hopner MD/Rom Romero PA
2060 Aborn Rd., Suite 100, San José 95121
Thursday-Friday, Oct. 7-8, 10 a.m. to 2 p.m.
- Mt. Pleasant High School
1750 S. White Rd., San José 95127
Wednesday, Oct. 6, 2 to 7:30 p.m.
- San Jose-Santa Clara Regional Wastewater Facility
700 Los Esteros Rd., San José 95134
Thursday, Oct. 7, 10 a.m. to 5 p.m.
- Story Road Hub
1775 Story Rd., San José 95122
Friday, Oct. 8, 3 p.m. to 7:30 p.m.
Saturday, Oct. 9, 9 a.m. to 4 p.m.
- Evergreen Library
2635 Aborn Rd., San José 95121
Saturday, Oct. 9, 4:30 to 7:30 p.m.
- IBEW 332
2125 Canoas Garden Ave., #120, San José
Saturday, Oct. 9, 9:30 a.m. to 2 p.m.
- Silver Creek High School
3434 Silver Creek Rd., San José 95121
Saturday, Oct. 9, 8 a.m. to 2 p.m.
- Mayfair Community Center
2039 Kammerer Ave., San José 95116
Tuesday, Oct. 12, 3:30-6:30 p.m.
- Santa Clara County Fairgrounds Expo Hall
- Pop-up Testing Sites: No appointments needed
- Bay Area Community Health – Monterey Clinic
5504 Monterey Hwy., San José 95138
Wednesdays, 8 to 10 a.m.
Saturdays, 9 to 11 a.m.
County test sites provide COVID-19 tests free of charge, regardless of immigration status, and no doctor’s note is needed. For people without COVID-19 symptoms, the County currently offers indoor and drive-through sites. People with symptoms are directed to drive-through sites to reduce the chance of getting others sick.
All healthcare systems are required by the County order to offer free testing to symptomatic persons, persons who have been exposed to a confirmed COVID-19 case, and all essential workers. For more information on testing rights, see our Frequently Asked Questions page.
All test sites are mapped on the County’s website at www.sccfreetest.org. The site is available in English, Spanish, Vietnamese, Chinese, and Tagalog. Information is also available by calling 2-1-1.
- Bay Area Community Health – Monterey Clinic
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A person’s risk for COVID-19 is not related to race, ethnicity or culture. City employees must abide by the Discrimination and Harassment policy, and treat colleagues and members of the public with courtesy and respect. Discrimination and/or Harassment of any kind is a violation of the policies and will not be tolerated.